Privacy policy and statement of General Data Protection Regulation compliance for Gigajam and You

Gigajam Music School Limited (“Gigajam”) and our group companies and any successor operators of its business (“we” and “us” respectively) are committed to protecting your privacy and will ensure that the information we obtain and use will always be processed and transferred in compliance with all applicable data protection laws and regulations. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We make this notice available on our homepage and at every point where personally identifiable information may be requested.

1. Dealing with personal information

1.1 Gigajam Music School Limited (“Gigajam”) will only collect and process statistically-anonymous access figures from the web space provider, and this will not include any personal user information. The statistical access figures include, for example, the web sites that are accessed most frequently, as well as the previous page used to access the web site (e.g. via a search engine).

1.2 Gigajam may use pixels and transparent GIF files to support online advertising. These files enable Gigajam to track which adverts are used to access the particular Internet pages. The information which is produced and used in this way cannot be used to identify any specific individual – it does not contain any details of names, e-mail addresses, residential addresses or telephone numbers.

1.3 This statistical data is not related back to individual people, and is processed on a purely anonymous basis. It should be noted, however, that all Internet users leave traces when visiting web sites, and that these traces could be used at a later date for identification purposes, for instance by using the IP address.

1.4 No other personal information will be stored without your permission. You alone decide whether you wish to disclose your personal information to Gigajam, for instance: whilst applying for qualifications, responding to a survey, or, whilst entering a competition. All information that is collected in this manner is handled in complete confidence, and is not disclosed to any third party without permission. It will only be stored while it is being used to carry out specific services that are provided, and will then be fully erased. This information will not be passed to third parties for advertising purposes unless you have given specific permission for this to be done. Permission can be withdrawn, and can be given electronically at any time, as long as this is a clear and conscious act on your part. Your compliance will be recorded by us, and you can access the contents of this compliance at any time.

1.5 A specific instance for use of personal data in our service relates to the awarding of nationally recognised examinations. Where the application is made through an educational institution a users school/college/university/learning provider will supply Gigajam with an application that contains the users full name, gender and date of birth. Where the application is made by an individual user the personal information provided in the application for an award includes only the users full name, gender and date of birth.This data is used only for the issue of the award applied for. A record of the award is held by Gigajam and the awarding body The University of West London. No data is shared with any other third party and is held securely.

1.6 The qualifications service that Gigajam provides, currently means that individual users choose to authorise Paypal to handle payments and provide the users chosen postage address to Gigajam. Users who utilise the Youtube service to record videos and submit to their Gigajam portfolio, by sharing a link, are utilising the privacy settings they control through the Youtube service. Gigajam does not store any credit card or payment details as that information is handled by Paypal and not shared with Gigajam.

1.7 All information given during product registration is securely stored on Gigajam;s servers and is not shared with any third party, other than when authorised to be used for the awarding of a nationally recognised music qualification by The University of West London. Gigajam’s current practice means that we do not share any personal data with any other third party for any purpose. If this practice were to change Gigajam would ensure that we received the users informed and specific permission for use, as well as the opportunity for that choice to be changed at anytime, as outlined in 1.4. above

1.8 Personal data relating to company employees will only be published with the explicit permission of those affected.

2. Cookies

Some web services provided by Gigajam use cookies to measure the number of visitors.

2.1 A cookie is a small file that is placed on the user’s hard drive. It stores information about a visit to a particular website so that it can identify repeated visits. The information can only be read by the website that created the cookie. In the case of this website, this also includes Gigajam Music School Limited. Personal information about the user is not stored.

2.2 You can configure your browser settings so that cookies are not accepted – this will affect technical programming, however, and may mean that you are unable to use certain offers and web services on Internet sites provided by Gigajam. You can also delete cookies yourself at any time by following the relevant instructions provided by your browser software.

2.3 Personal information is also collected from competition entries and when orders are placed etc. Gigajam Music School Limited will also handle this information in accordance with the legal regulations for data protection. Information will only be processed for advertising purposes in compliance with the legal regulations. Details can be found in the relevant conditions of entry or purchase.

3. Google Analytics

3.1 This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymisation, Google will truncate/anonymise the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available, under

3.2 This website uses Google Analytics reports of demographic characteristics, which use data from interest-based advertising from Google as well as visitor data from third party providers (eg: age, gender and interests). This data is not attributable to a specific person and can be deactivated at any time via the display settings.

4. Right of disclosure

4.1 In accordance with the current law, if requested to do so, Gigajam will notify you in writing and free of charge whether we are storing any personal information about you, and what this information consists of.

5. Our Commitment To Data Security

5.1 To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

6. Links

6.1 Our web site contains links to other web sites belonging to third parties. Please make sure when you leave our site that you have read that site’s privacy policy.

7. Our Commitment To Accuracy

7.1 Should there be any inaccuracies in the information of which you inform us, or of which we become aware, please let us know and it shall be promptly rectified by us.

8. Our Commitment To Children’s Privacy

8.1 Protecting the privacy of the very young is especially important. For that reason, when a visitor we actually know is under 13 years of age provides us with an e-mail address in the course of using our website and registers to receive marketing information from us, his/her parent or guardian will receive an e-mail notification (to the address the child has supplied for them) that provides the parent or guardian with instructions on how to remove his/her child’s email address from our mailing list.

8.2 If such a user wins any contest, notification of the win will also be sent to the parent or guardian’s e-mail address provided by the child when he/she enters the contest concerned.

9. Registered with the ICO

9.1 Gigajam was registered with the Information Commissioner’s Office on the 20th May 2011 and our details of registration are:

Members of the Organisation name: GIGAJAM MUSIC SCHOOL LIMITED Reference: Z2610069

10. Right to Erasure

10.1 If you wish to cancel and delete your registered account please email

We currently undertake to delete accounts and the deletion of user’s data held by us within 28 days of receipt of request. Deletion of an account includes the deletion of all user’s data.

11. How To Contact Us

11.1 Should you have other questions, concerns or requests regarding this privacy policy, please send an email to our Data Protection Officer, Brian Greene at You can write to us at Gigajam Music School Limited, 18, Spring Gardens Road, High Wycombe, Bucks. HP13 7AG

11.2 If you wish to unsubscribe from any communication from Gigajam, please simple send an email to with a simple message, such as, unsubscribe or stop.

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